Avaya 37820X퍼펙트공부 & 37820X시험대비인증공부자료 - 37820X최신덤프공부자료 - Mahadharma


 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'Avaya Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Avaya® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Avaya training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Avaya 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Avaya 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Avaya Midsize Solution Design Exam exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Avaya framework. Kickstart your path to becoming an Avaya Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Avaya 4 Expert

  • Organizations intending to start adopting Avaya 4 best practices

  • ITSM team members or managers who require an understanding of the Avaya framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Avaya best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Avaya 4, including the Avaya Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Avaya’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Avaya practices, along with the seven essential practices

  • How to become an Avaya 4 Expert by understanding the new certification path, including the streams for Avaya Managing Professional (MP) and Avaya Strategic Leader (SL)

  • How to incorporate Avaya 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Avaya Midsize Solution Design Exam exam

Why should you take this course?

  • The course addresses all the updates that came with Avaya 4, including the Avaya Service Value System (SVS)

  • Avaya 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Avaya Midsize Solution Design Exam exam on the first attempt

  • The Avaya Midsize Solution Design Exam certification also qualifies students to sit the intermediate Avaya V3 modules

  • The course was created with input from leading Avaya subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Avaya Midsize Solution Design Exam exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Avaya 4?

An Introduction to the Avaya 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Avaya 4 Framework, the evolution of Avaya 4 and best practices, and an introduction to the Avaya 4 certification structure.

The areas covered include:

Introduction to Avaya 4
Avaya 4 Evolution
Avaya 4 Best Practices
Avaya 4 Certification Scheme
Avaya v3 and Avaya 4
Purpose of the Avaya Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Avaya. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Avaya’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Avaya to suit their own circumstances.

Many of Avaya 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Avaya 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Avaya’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Avaya 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Avaya’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Avaya 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Avaya 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Avaya 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Avaya SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Avaya Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Avaya practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Avaya 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Avaya 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Avaya Practices

Learning Objectives

The 7 Avaya practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Avaya practices, their importance and their relationship the Avaya Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Avaya Midsize Solution Design Exam examination. It will be well worth testing your knowledge on Avaya 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Avaya Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

저희는 수많은 IT자격증시험에 도전해보려 하는 IT인사들께 편리를 가져다 드리기 위해 Avaya 37820X실제시험 출제유형에 근거하여 가장 퍼펙트한 시험공부가이드를 출시하였습니다, Avaya 37820X 퍼펙트 공부 응시자는 매일매일 많아지고 있으며, 패스하는 분들은 관련it업계에서 많은 지식과 내공을 지닌 분들뿐입니다, Avaya 37820X 퍼펙트 공부 여러분께서는 어떤 방식, 어느 길을 선택하시겠습니까, Mahadharma 37820X 시험대비 인증공부자료는 여러분께 시험패스의 편리를 드릴 수 있습니다, 많은 자료정리 필요없이 Mahadharma에서 제공해드리는 깔끔한Avaya 37820X덤프만 있으면 자격증을 절반 취득한것과 같습니다.

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음료 두 잔을 받아든 그는 어느새 밖으로 나갔다, 한 잔 따라 올리겠습니다, 준이 저37820X퍼펙트 공부때문에 어쩔 줄 모르는 모습을 좀 더 보고 싶다는 못된 마음이 삐죽 고개를 내민다, 한 걸음 물러서는데 순식간에 웃음을 멈춘 남자가 고개를 번쩍 쳐들고 날 응시하며 말했다.

한순간에 난처해진 나비는 리움을 달려보려 했다, 지호에게1Z0-1077-20시험대비 인증공부자료는 이마저도 숨김없이 드러내고 싶은 진심이었다.비틀거려도 되고, 흉해져도 되고, 그러다 다쳐도 상관없어요, 이레나와 미라벨의 숙소로 지정해 둔 곳은 황태자궁에서 가장 풍37820X높은 통과율 시험덤프공부경이 좋고 외곽에 떨어진 한적한 건물이었고, 지금 이레나가 안내받은 장소는 군사들의 훈련장과 가장 가까운 곳이었다.

취면향에 중독된 것인지 그녀는 깊은 잠에 빠져 있었다, 고작 그냥 그런 무인37820X퍼펙트 공부정도가 지금 자신을 이런 궁지로 몰아넣었을 리가 없다, 이 추잡한 변태들아, 봉완도 그의 눈을 보았다, 예안의 눈에서 눈물 한 줄기가 볼을 타고 흘러내렸다.

어딘가 익숙함의 향기가 나는 그런 말주변이다, 내가 너를 줘 패서 주상미37820X퍼펙트 공부누나 만나지 말라고 협박을 해, 역시, 대단하십니다, 그런 그를 보며 천무진이 곧바로 말을 이었다.그때 다관에서 저한테 차를 쏟으셨던 분이시군요.

시험준비에 가장 좋은 37820X 퍼펙트 공부 최신버전 덤프

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아냐, 아닌데, 아무런 말도 꺼내지 못하며 머뭇거리는 그때 방금 막 모습을37820X퍼펙트 공부드러낸 당소련이 의아한 표정으로 입을 열었다, 대체로 결론 없는 잡념들이었다, 듣고 있자니 제 속이 타, 매니저는 그만 대표의 말허리를 잘라 먹었다.

나는 아직 무서워, 뒤에서 보니 둘의 분위기가 아주 핑크빛이었다, 누가37820X최신 업데이트버전 덤프공부자료줬어, 술집이겠다 싶었다, 못 그러는 거 알아, 다른 사람도 아니고, 왕년에 가출 좀 해 보신 은수 엄마의 말에 배 회장은 찍소리도 못했다.

뛰어난 외모나, 비슷한 나이 대를 지녔으니 말이다, 안녕, 도연, 고개 돌리지37820X완벽한 공부자료말고 자연스럽게 행동해요, 그리고 그보다 짙게 번지는 안도, 그랬기에 의선이 물었다, 그래서 도적들이 이곳으로 오고 있다는 소식도 먼저 접할 수 있었다.

남들 눈에는 나도 노력하는 걸로 보일까, 엄마는 엄마고, 나는 난데 어https://www.exampassdump.com/37820X_valid-braindumps.html떻게 똑같이 생길 수가 있어요, 그간 무탈하셨습니까, 단이는 확신하지 못한 채 말했다.자란이가 쓰러진 은호를 보고도 건드리지 말라고만 했습니다.

제발 살아나라 수지의 일기 제주도에서 서울로 이사 온 다음 행복해졌냐고, 동일범이야, 그러나 리1Z1-998최신 덤프공부자료안에겐 불합격이란 말이 꽤 충격적이었다, 차원우와 이민서의 파혼은 한 번도 생각해본 적이 없다, 방금 전까지 불편한 기색이 역력했던 얼굴은 온데간데없이 사라지고, 소리 없이 환하게 웃고 있었다.

집을 내놓는 것, 그는 내가 알바 끝나는 시간에 맞춰 기다렸어, 이걸 보고도 그런 말37820X퍼펙트 최신버전 자료이 나오는 게냐, 사랑과 달리 죽기 직전까지 변색되지 않은 채 가지고 갈 수 있으니까, 제윤이 소원을 힐끔 바라본다, 사무실에서도 몇 번이나 그런 소리를 하기도 했었어요.

곧 금정일호의 뒷모습이 멀어졌다.

Avaya Midsize Solution Design Exam Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Avaya guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Avaya service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Avaya practices

  • The 7 essential Avaya practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Avaya 4?

Avaya 4 is the latest iteration of Avaya, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Avaya certification path look like?

Students start with 'Avaya Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Avaya Managing Professional' or 'Avaya Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Avaya Master'.

How much is an Avaya certification worth?

According to Payscale, certified Avaya practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Avaya work?

Avaya provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Avaya benefit businesses?

Avaya 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Avaya 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Avaya 4?

There were three major changes with the release of Avaya 4. Firstly, it is more industry and community-driven, with Avaya practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Avaya 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Avaya 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Avaya?

Avaya 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Avaya® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the 37820X Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Avaya courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This 37820X course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Please see full terms here.