ISO-IEC-LI시험패스가능덤프자료, ISO-IEC-LI인증문제 & ISO-IEC-LI인기공부자료 - Mahadharma

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The GAQM training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your GAQM 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', GAQM 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the ISO / IEC 27002 - Lead Implementer exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the GAQM framework. Kickstart your path to becoming an GAQM Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified GAQM 4 Expert

  • Organizations intending to start adopting GAQM 4 best practices

  • ITSM team members or managers who require an understanding of the GAQM framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the GAQM best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of GAQM 4, including the GAQM Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How GAQM’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices, along with the seven essential practices

  • How to become an GAQM 4 Expert by understanding the new certification path, including the streams for GAQM Managing Professional (MP) and GAQM Strategic Leader (SL)

  • How to incorporate GAQM 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official ISO / IEC 27002 - Lead Implementer exam

Why should you take this course?

  • The course addresses all the updates that came with GAQM 4, including the GAQM Service Value System (SVS)

  • GAQM 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the ISO / IEC 27002 - Lead Implementer exam on the first attempt

  • The ISO / IEC 27002 - Lead Implementer certification also qualifies students to sit the intermediate GAQM V3 modules

  • The course was created with input from leading GAQM subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the ISO / IEC 27002 - Lead Implementer exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in GAQM 4?

An Introduction to the GAQM 4 Framework

Learning Objectives

This introductory module gives a complete overview of the GAQM 4 Framework, the evolution of GAQM 4 and best practices, and an introduction to the GAQM 4 certification structure.

The areas covered include:

Introduction to GAQM 4
GAQM 4 Evolution
GAQM 4 Best Practices
GAQM 4 Certification Scheme
GAQM v3 and GAQM 4
Purpose of the GAQM Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of GAQM. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

GAQM’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt GAQM to suit their own circumstances.

Many of GAQM 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate GAQM 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, GAQM’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The GAQM 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to GAQM’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by GAQM 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the GAQM 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The GAQM 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The GAQM SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The GAQM Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by GAQM practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 GAQM 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 GAQM 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 GAQM Practices

Learning Objectives

The 7 GAQM practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 GAQM practices, their importance and their relationship the GAQM Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ISO / IEC 27002 - Lead Implementer examination. It will be well worth testing your knowledge on GAQM 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the GAQM Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

GAQM ISO-IEC-LI 시험패스 가능 덤프자료 기술 질문들에 관련된 문제들을 해결 하기 위하여 최선을 다 할것입니다, GAQM인증 ISO-IEC-LI덤프는 수많은 덤프중의 한과목입니다, GAQM ISO-IEC-LI 시험패스 가능 덤프자료 경쟁율이 치열한 IT업계에서 아무런 목표없이 아무런 희망없이 무미건조한 생활을 하고 계시나요, 먼저 많은 시간을 투자하고 신경을 써서 전문적으로 과련 지식을 터득한다거나; 아니면 적은 시간투자와 적은 돈을 들여 Mahadharma ISO-IEC-LI 인증문제의 인증시험덤프를 구매하는 방법 등이 있습니다, GAQM ISO-IEC-LI 덤프로GAQM ISO-IEC-LI시험을 패스하여 자격즉을 쉽게 취득해보지 않으실래요?

그게 더 좋은데, 봐야 할 일이 생기거든 격식을 좀 차려서 네 사회적 지위500-230인증문제에 어울리는 에티튜드를 취하라고, 이 정도로 뭘 얼어서 그래, 평범한 정령석과는 달리 마력만으로 이용할 수 있는 돌이 아닙니다, 리안이 그녀를 불렀다.

똑바로 앉지, 그녀의 몸은 성숙했고 풍만했으며 이를 데 없이 부드러웠고 따뜻PDII높은 통과율 덤프공부문제했다, 어차피 여불위처럼 왕위 장사로 큰 이문을 보기로 작정을 한 터, 도진과 함께 들어가자, 정말 영화관에는 단 둘 뿐이었다, 이레는 머쓱하게 웃었다.

그리고 본격적으로 결재란에 사인을 하기 시작할 즈음, 복면인은 대답하지 않았지1Z0-518최신시험후기만 소융개는 확신했다, 어쨌거나 저쨌거나 모두들 허기졌고, 반가웠고, 즐거웠으므로 식사는 행복하게 마쳤다, 이번에도 전일기는 곰방대를 만져볼 수조차 없었다.

이제는 슬슬 태성에게 작업을 시작할 타이밍이라고 여겼다, 아, 그래, 어차피 순하고ISO-IEC-LI시험패스 가능 덤프자료고분고분한 여자로 보이고 싶은 생각도 애초에 없었으니까, 적당한 채널을 맞추며 그녀는 빙긋 미소를 지었다, 그런데 왜 하필 그의 가장 친한 친구가 그를 베었던 것일까?

아, 오늘 쉬는 날이에요, 무슨 일이 일어나고 있는 걸까, 바토리는 지금까지 그가 내린 명령에ISO-IEC-LI시험패스 가능 덤프자료대해 단 한 번도 궁금증을 제시한 적이 없었다, 때마침 책장 정리를 끝낸 오월이 숙였던 몸을 일으켰다.오오, 네놈이 조금이라도 마음에 안 드는 짓을 하면 당장 준희를 데리고 집으로 돌아가겠다는.

아까는 그가 외투를 입지 않고 있다는 걸 뒤늦게 알았다고 해도, 지금은 아니었다, 미래를ISO-IEC-LI시험패스 가능 덤프자료바꾸기 위해서는 을지호의 생각도 돌려놔야 한다기에, 그리고 기왕 조우한 김에 이래저래 한 건데 경우가 좀 복잡해졌다, 그렇다고 자격증공부를 포기하면 자신의 위치를 찾기가 힘들것입니다.

100% 유효한 ISO-IEC-LI 시험패스 가능 덤프자료 인증공부자료

천무진의 몸이 나무 아래로 고양이처럼 떨어져 내렸다, 대충 사이 안 좋은ISO-IEC-LI시험패스 가능 덤프자료건 알아요, 대문 바로 앞에는 그녀를 데려다줄 운전기사가 대기하고 있었다, 어차피 이 집에 발을 들이기로 한 순간, 내 편은 없을 거라 생각했었으니까.

생각나면 다시 얘기하든가, 근처에 카페 있죠, 왜 여기서 자고 있는 거야, 이 동ISO-IEC-LI시험패스 가능 덤프자료공이 아무리 거대하다고 해도, 오백에 가까운 홍반인이 정신을 놓고 움직인다고 생각해 봐라, 내 인생을 제대로 살 기회야, 채송화 씨도 참석한다고 해서 돌려주려고요.

나도 좀 전에 올라왔다, 두고 봐줘요, 절은 성취가 아주 느리지요, 오면서ISO-IEC-LI유효한 공부힐끔 봤던 휴게실은 비어 있었으니, 남은 건 옥상이었다, 얼굴을 빼꼼 내민 윤희가 하경을 발견하고는 곧장 탈의실 안으로 잡아끌었다, 아니, 전무님.

오빠한테는 말하지 말아요, 허리춤에 매달아 놓은 향낭을 확인하려는 거지, ISO-IEC-LI유효한 최신덤프자료안자기의 말에 만동석이 동의하는 대신 눈을 세모꼴로 만든 채 손짓을 했다, 빛나는 안대를 쓰고 어둠 속에 스스로를 가뒀다, 혹시 이지웅 실장?

그럼 내가 가게 보고 있을게, 그럼에도 악석민은 저도 모르게 일어서서 저를ISO-IEC-LI퍼펙트 덤프 최신문제부르는 곳으로 다가갔다, 물건은 형 비서한테 맡겨 놨으니까 알아서 가져가, 솔직한 채연의 대답에 건우가 다시 시선을 내리며 픽 웃었다.진짜 큰일이네.

저기 있잖아, 근데 이 검사님이 그 쪽으론 신경도 안 쓰시더라고요, 그리고는EX294인기공부자료화장대로 걸어가 뭔가 집어 다시 돌아와 앉았다, 그리고 설사 그렇다 한들, 내가 너한테 말해야 할 의무 있나, 우리는 손을 내밀어서 정식의 손을 잡았다.

결국 내 딸은 이용만 당한 거 아닌가 싶고, 그 와중에 네 정체도 알 수 있었고말이야, 사실 코가 비뚤어지도록 술을 마신 이유는 따로 있었다, 이 영상은 박준희 씨가 신부 대기실에 들어와서 한민준이 쓰러질 때까지 모든 순간을 담고 있습니다.

너랑 내 옷매무새가 좀 그렇잖아, 앞으로 이루고 싶은 목표라든지, 바라는 것이 있나요, 소파인지 좌석인ISO-IEC-LI시험패스 가능 덤프자료지 모를 정도로 푹신해 보이는 좌석들, 곳곳에 배치된 원목 테이블, 그리고 간이 미니바까지, 차를 잘 모르니 브랜드가 뭔지, 가격이 얼마나 하는지는 알 수 없어도, 한눈에 봐도 엄청 비싼 차 같기는 했어.

퍼펙트한 ISO-IEC-LI 시험패스 가능 덤프자료 덤프 최신 데모문제

ISO / IEC 27002 - Lead Implementer Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the GAQM guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the GAQM service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices

  • The 7 essential GAQM practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is GAQM 4?

GAQM 4 is the latest iteration of GAQM, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the GAQM certification path look like?

Students start with 'GAQM Foundation'. Passing the Foundation exam then enables them to choose modules in the 'GAQM Managing Professional' or 'GAQM Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'GAQM Master'.

How much is an GAQM certification worth?

According to Payscale, certified GAQM practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does GAQM work?

GAQM provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can GAQM benefit businesses?

GAQM 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

GAQM 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with GAQM 4?

There were three major changes with the release of GAQM 4. Firstly, it is more industry and community-driven, with GAQM practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, GAQM 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including GAQM 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement GAQM?

GAQM 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ISO-IEC-LI Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their GAQM courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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