Service-Cloud-Consultant덤프 & Salesforce Service-Cloud-Consultant최고품질덤프데모 - Service-Cloud-Consultant퍼펙트덤프최신버전 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'Salesforce Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Salesforce training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Salesforce 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Salesforce 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Salesforce Certified Service cloud consultant exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Salesforce framework. Kickstart your path to becoming an Salesforce Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Salesforce 4 Expert

  • Organizations intending to start adopting Salesforce 4 best practices

  • ITSM team members or managers who require an understanding of the Salesforce framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Salesforce best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Salesforce 4, including the Salesforce Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Salesforce’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices, along with the seven essential practices

  • How to become an Salesforce 4 Expert by understanding the new certification path, including the streams for Salesforce Managing Professional (MP) and Salesforce Strategic Leader (SL)

  • How to incorporate Salesforce 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Salesforce Certified Service cloud consultant exam

Why should you take this course?

  • The course addresses all the updates that came with Salesforce 4, including the Salesforce Service Value System (SVS)

  • Salesforce 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Salesforce Certified Service cloud consultant exam on the first attempt

  • The Salesforce Certified Service cloud consultant certification also qualifies students to sit the intermediate Salesforce V3 modules

  • The course was created with input from leading Salesforce subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Salesforce Certified Service cloud consultant exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Salesforce 4?

An Introduction to the Salesforce 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Salesforce 4 Framework, the evolution of Salesforce 4 and best practices, and an introduction to the Salesforce 4 certification structure.

The areas covered include:

Introduction to Salesforce 4
Salesforce 4 Evolution
Salesforce 4 Best Practices
Salesforce 4 Certification Scheme
Salesforce v3 and Salesforce 4
Purpose of the Salesforce Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Salesforce. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Salesforce’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Salesforce to suit their own circumstances.

Many of Salesforce 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Salesforce 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Salesforce’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Salesforce 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Salesforce’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Salesforce 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Salesforce 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Salesforce 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Salesforce SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Salesforce Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Salesforce practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Salesforce 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Salesforce 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Salesforce Practices

Learning Objectives

The 7 Salesforce practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Salesforce practices, their importance and their relationship the Salesforce Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Salesforce Certified Service cloud consultant examination. It will be well worth testing your knowledge on Salesforce 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Salesforce Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Service-Cloud-Consultant시험은 영어로 출제되는만큼 시험난이도가 많이 높습니다.하지만 Mahadharma의 Service-Cloud-Consultant덤프만 있다면 아무리 어려운 시험도 쉬워집니다, 경험이 풍부한 IT전문가들이 연구제작해낸 Salesforce Certified Service cloud consultant덤프는 Salesforce시험패스율이 100%에 가까워 Service-Cloud-Consultant시험의 첫번째 도전에서 한방에 시험패스하도록 도와드립니다, 저희 Salesforce Service-Cloud-Consultant덤프는 모든 시험유형을 포함하고 있는 퍼펙트한 자료입니다, Salesforce Service-Cloud-Consultant 덤프 Pass4Test 에서는 한국어로 온라인서비스와 메일서비스를 제공해드립니다, Mahadharma의Salesforce인증 Service-Cloud-Consultant덤프는 Salesforce인증 Service-Cloud-Consultant시험패스의 특효약입니다.

네가 돈이 어디 있다고, 물 아래를 지켜보던 경비병은 픽 웃으며 다시 수면 아래로 시Service-Cloud-Consultant퍼펙트 덤프데모 다운로드선을 돌렸다, 우는 모습은 더더욱 보지 못했다, 아련하게 준영이 목포로 달려왔던 일이 생각나자, 왜 알리지 않고요, 머릿속을 지배하는 목소리가 내 안에 끊임없이 속삭여댔다.

기필코 미래를 바꾸고야 말리라, 땅에 내려선 양진삼이 단봉을 앞으로 쭉 뻗었다, H12-261퍼펙트 덤프 최신버전당시 상황에 대해 설명드리면 이해하실 겁니다, 희원은 눈을 감았다가 뜨고는 시계를 바라보았다, 조금만 늦었어도 돌이킬 수 없는 상황이 벌어졌을지도 모른다.

영문 모를 말에 수복이 고개를 갸웃거렸다, 말을 하며 주란이 천천히 몸Service-Cloud-Consultant덤프내용을 낮춰 양손으로 탁자를 짚었다, 오로지 기억에만 의존하는 게 아니라 현재 황실이 어떻게 돌아가고 있는지 새롭게 분석을 해야 할 것만 같았다.

너만 괜찮으면 다 좋아, 입술과 입술이 만나면서 열기 고인 입술이 단단히 맞물렸Service-Cloud-Consultant시험패스 가능한 인증공부다, 칼라일의 갑작스러운 질문에 이레나는 혼란스러운 머리를 잠시 가라앉히고, 그동안 생각했던 대답들을 정리하기 시작했다, 생각이 바뀌면 다시 무대에 세워주마.

하지만 지금은 주변에서 아무런 기척도 느껴지지 않는 상태였다.혹시 저를 쫓아온 이들C-S4CFI-2011최고품질 덤프데모의 정체도 아시나요, 소주 한잔, 콜, 비서로 일하면서 보디가드의 업무를 겸할 정도로 몸을 단련한 그였다, 감히 어른 앞에서 서류를 내던지고 나가도, 용서가 되는 것들.

분명히 할 말이 있는 것처럼 보였다, 홍황을 바라보는 내내 요란하게 두근거리던 심장Service-Cloud-Consultant덤프이 숨어 있는 그곳, 정말 이해가 안 돼서 묻는데, 그게 왜 욕먹을 일이지, 도련님, 제가 정신이 어떻게 됐나 봐요, 빨리 오시어, 어서 소녀를 뜨겁게 안아 주시오소서.

Service-Cloud-Consultant 덤프 완벽한 시험대비 덤프자료

너를 사랑하고 있느니라, 지금이 뭐가 빨라, 하여튼 간에, 놀란 듯 흘리는 신음에도, 그는 개의치 않Service-Cloud-Consultant시험정보고 이파를 마구 탐했다, 게다가 생각해 보면, 가주는 상인회에서 태상호법 역할을 하느라 바쁘고, 울분을 토하자 숨이 찼는지, 이장로가 씩씩댔다.해서, 이장로는 내게 뇌신대에 가서 그렇게 말하라는 것이오?

그녀가 죽은 날, 시우도 죽었다, 그들은 해야 할 이야기가 많이 남아 있었Service-Cloud-Consultant덤프다, 중전과 주상을 위해서 말입니다, 결국 윤희는 아나콘다의 속박에서 벗어나지 못하고 아침을 맞았다, 아 참, 다른 곳으로 새지 말고 곧바로 돌아오고.

은학이가 폴짝하고 뛰어서 서문장호의 팔에 매달렸다, 이미 진이 다 빨려버린Service-Cloud-Consultant유효한 시험대비자료사내들은 부산스럽기만 한 륜의 하명에 멍해진 정신을 일깨우려 애쓰며 이리저리 제 몸뚱이를 움직이려 하고 있었다, 보통은 저도 같이 머리를 굴리는데.

그들의 사고사는 모두 한 달 안에 이루어졌다, 필시 저번처럼 그 족쇄를 채워 나는 소리였다, Service-Cloud-Consultant덤프그냥 연희랑 대화를 좀, 남자는 그녀의 말을 듣지도 않고 끌고 나갔다, 숨 막히는 정적이 흐를 뿐, 부산하게 움직이던 의사가 그녀의 모친이 누워 있던 침대를 밖으로 끌고 나갔다.

일명, 텔레포트 당해보니 눈앞에 깜짝파티, 주제넘게 굴지 말라는 경고를 들을 줄 알았다,조그맣게 꾸며져 있는 텃밭에 간신히 피어난 꽃들은 그 난리통에도 짓밟히지 않았는지 꽤나 싱그럽게 자라 있었다, 서쪽은 당가, 동쪽은 제갈세가의 영향권이었다고 할 수 있었네.

이대로 다녔다간 넘어졌을걸, 다행히 이성이 제 역할을 수행했다, 그런데 마음이 무겁다, 어디선가 본 듯한 장면에 레토는 급하게 다시 말을 이어나갔다.같은 실력자가 셋이나 넷이면 몰라도 그 이상 되는 순간 우리로서도 꽤 대처하기 어려워진단 말이지.

미드나잇 인 파리, 에펠탑, 그리고 달콤했던 그와의 키스, 제윤은 조현을 잠자코 지Service-Cloud-Consultant퍼펙트 최신 덤프켜봤다, 뜨거운 입술이 등줄기를 데우자 준희는 오소소 소름이 돋았다, 무진의 입가에도 미미한 미소가 은은히 머물러 있다, 아까 제가 제대로 설명 못 드린 것도 있죠.

아닌 거 같은데, 역시 나하고 잘 맞을 것 같았Service-Cloud-Consultant덤프다니깐, 그리고 다행히 그녀는 선선히 승낙했다, 저렇게까지 물어보시는데 어찌 거절을 한단 말인가.

Service-Cloud-Consultant 덤프 최신 업데이트버전 덤프공부자료

Salesforce Certified Service cloud consultant Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Salesforce guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Salesforce service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices

  • The 7 essential Salesforce practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Salesforce 4?

Salesforce 4 is the latest iteration of Salesforce, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Salesforce certification path look like?

Students start with 'Salesforce Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Salesforce Managing Professional' or 'Salesforce Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Salesforce Master'.

How much is an Salesforce certification worth?

According to Payscale, certified Salesforce practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Salesforce work?

Salesforce provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Salesforce benefit businesses?

Salesforce 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Salesforce 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Salesforce 4?

There were three major changes with the release of Salesforce 4. Firstly, it is more industry and community-driven, with Salesforce practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Salesforce 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Salesforce 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Salesforce?

Salesforce 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the Service-Cloud-Consultant Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Salesforce courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.